date:Aug 06, 2014
ill involve three complaints procedures for suppliers: referral to a dispute resolution manager via a confidential process; high-level internal review; and, recourse to the independent arbiter. Use of the framework will be free for suppliers.
Kennett, as independent arbiter, will report annually on his activities. This may include recommendations on how to improve the Charter and Framework.
Coles will also commission an independent anonymous survey of suppliers on the workings of the new syst